Shipping Information



We ship throughout the USA, Canada and Internationally:
We offer USPS and UPS Ground, 2 Day & 3 Day Service for USA shipments. We also offer USPS for international shipments to help reduce your international shipping costs. Within the U.S.all packages are shipped "Signature Required" confirmation to ensure delivery. We are not responsible for packages returned to us as unclaimed by USPS or packages declared delivered by USPS. No refund or credit will be given.

We ship FAST!
Most non-personalized or dye orders are shipped out in 1-3 days. Please be advised that International orders may take up to 2-3 business days to process. You will be emailed an Automatic Shipment Notification when your order has been shipped. This email confirmation includes a link to the online tracking number and a copy of your invoice.

Shipping to International Customers:
International customers can grow with us! There is no minimum order required! Please contact us for more information at laurie@weddingfactorydirect.com All fees charged by Wedding Factory Direct are in US dollars.

Additional charges, such as customs duties and taxes, are separate from this transaction, not calculated during checkout, and not collected by Wedding Factory Direct or Elegance by Carbonneau Company. We are not in a position to assist with or give advice on these additional charges. Please consult your local customs office/broker for more details.

Shipping Charges:
The cost of shipping varies per order. Shipping costs are based on the number of items per order as well as the dollar value of your order. Shipping charges are calculated when you proceed to check out from your shopping cart. Other fees apply for international orders, please see below for more details. International shipping charges may be different than what is calculated at the time of check out. You will be notified of any shipping cost changes.

Calculating Your Shipping Time:
The chart below will give you an estimate of the time in transit. Please be aware that the transit days are based on 5 working days and do not include Saturday, Sunday or Holidays.

For example: If your order was shipping on Wednesday and the chart indicates that it will take three days to arrive, then you would expect to receive your package on Monday. The "3 Days", does not include the day that the package ships. Therefore, Thursday, Friday and then Monday... would be considered the third day. Please be sure to keep this in consideration when choosing UPS Ground Shipping.

Upgraded Shipping Options Also Available:
We offer UPS Next Day Air AM, Next Day Air, Saturday Delivery, 2 Day Air, 3 Day Air and United States Post Office for International Orders.




Canadian Shipping Information:
Shipping charges are calculated when you proceed to check out from the shopping cart. These charges are based on the number of items and the US dollar value of an order. In addition to these shipping charges, packages shipped to Canada may be subject to a brokerage fee that will be collected at the time of delivery by the carrier. These charges are an additional: $5.00 for USPS Priority Mail (delivered by Canadian Post), $8.00 for USPS Express Mail (delivered by Canadian Post), and $25.00 for UPS.
Orders shipped to Canada that are valued over $20.00 may be subject to an import tax of up to 20%, depending on the providence. If applicable, the tax will be collected upon delivery.

International Shipping Rates:
Below are a few estimates for several countries. If you are shipping to a country not listed below and would like more information please send an email to info@weddingfactorydirect.com. Actual rates may vary based on exact location and value of contents.

The Rates Below are for Basic Shipping. If you need Express Shipping please add about $10.00 USD to each of the estimates below.

Weight Australia Egypt UK
1 lb. $38.00 $38.00 $38.00
2 lb. $45.00 $45.00 $45.00
3 lb. $48.00 $48.00 $48.00
4 lb. $52.00 $52.00 $52.00
5 lb. $54.00 $54.00 $54.00
6 lb. $58.00 $58.00 $58.00
8 lb. $64.00 $64.00 $64.00
10 lb. $74.00 $74.00 $74.00
15 lb. $120.00 $120.00 $120.00
20 lb. $140.00 $140.00 $140.00
25 lb. $150.00 $150.00 $150.00


****Prices are Subject to Change****


Return Policy
Unfortunately, due to the fact that most of our products are intended for one time usage and to keep our prices very low, we cannot accept returns or exchanges on any merchandise. All sales are final. With no exceptions.

It is your responsibility to check all items Upon Receipt for defects, miss-mates, fabric, size & color. Dyed shoes and jewelry are not returnable, unless defective.

Returning Defective Items:
You must notify Wedding Factory Direct within 3 days of receipt of the Damaged or Defective Items for return authorization.

Damaged Items:

If an item is received damaged, please inform us within 3 business days. Be sure to include a picture of the damaged item, the style number and invoice number. After approval, we will ship out a replacement with your next, non-expedited order. Please include a note in the comment area when placing next order to include the replacement for the item received damaged with the corresponding invoice number. We do not pay for any shipping or upgraded shipping charges for items received damaged/or in error. We will happily send you a replacement with your next order.



Items returned for exchange with authorization will be subject to a 30% restocking fee and all shipping charges are not refundable, No exceptions.


Incorrect Orders Received:
We must be notified of any incorrect items within 3 business days of the order being received. If an item you ordered is received as the incorrect item do to an error on behalf of Wedding Factory Direct, we will send replacement with your next order along with a return label to ship back the incorrect item. If the incorrect item is not returned to us within 7 days you will be charged If upgraded shipping is required you will be responsible for the additional upgraded charges.

We do not upgrade shipping for replacements, we will ship USPS and further upgrades in shipping is at your expense.


Damages, Incorrect Items Received for International Orders:

We will send replacement with your next order for any international orders with items received, damaged or incorrect. We apologize but we do not pay for reshipping on International Orders. Due to the high cost of international shipping we only offer this one option.We will send the item with your next order as "Sample / Replacement" so that you do not have to pay again for any duties on that particular item being replaced. Wedding Factory Direct does not refund shipping charges. If a package is deemed lost by the carrier, no credit or refund will be issued until completion of the claims process.



In the event an order is “Refused” the customer will be held responsible for all shipping charges incurred.

Shipping charges quoted are for ground shipping to the continental USA. If upgraded shipping is required or shipping outside the continental USA please call or e-mail for shipping quote.

The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.

 

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