Frequently Asked Questions
Wedding Factory Direct
Wedding Factory Direct is a unique design and manufacturing wholesale bridal accessory company that is 100% dedicated to your businesses success. Check out the way we do business and see if these features can help your business.
We have NO MINIMUMS!
Yes, that’s right... No Minimum Order Required. Your customers can order just one of any of our Wedding Factory Direct products and we will ship it right out. That's why we offer "No Minimum Orders" on all our products.
Here is what we offer:
We can DROP SHIP to your US & International Customers. This is done "blind" so your customers know only your name and your contact information. Because we drop ship, you also never need to pre-order or stock inventory from Wedding Factory Direct! And better yet, our drop ship charge is only $3.00. This allows you to have more free time so you can concentrate on other aspects of growing your business! Please note, all fees charged by Wedding Factory Direct are in US dollars.
When drop shipping your order we use customized labels with YOUR company name. We use our return shipping address so we receive any customer returns, but the label shows that the package is from your company name, phone number & email address. If you like we can also send an email at the time of shipping to your customer confirming that YOUR COMPANY has shipped the item with the tracking number for the package. Read more about drop shipping to your customers on our Drop Ship Program page.
Return Policy:
Unfortunately, due to the fact that most of our products are intended for one time usage and to keep our prices very low, we cannot accept returns or exchanges on any merchandise. All sales are final. With no exceptions.
It is your responsibility to check all items Upon Receipt for defects, miss-mates, fabric, size & color. Dyed shoes and jewelry are not returnable, unless defective.
Returning Defective Items:
You must notify Wedding Factory Direct within 3 days of receipt of the Damaged or Defective Items for return authorization.
Items returned for exchange with authorization will be subject to a 20% restocking fee and all shipping charges.
Incorrect Orders Received:
If an item you ordered is received as the incorrect item do to an error on behalf of Wedding Factory Direct, we will either credit your account or send replacement with your next order. If upgraded shipping is required you will be responsible for the additional upgraded charges.
We do not upgrade shipping for replacements, we will ship ground and further upgrades in shipping is at your expense.
In the event an order is “Refused” the customer will be held responsible for all shipping charges incurred.
Shipping charges quoted are for ground shipping to the continental USA. If upgraded shipping is required or shipping outside the continental USA please call or e-mail for shipping quote.
PLEASE TAKE NOTE:
The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
Pricing Policy:
All prices are subject to change without notice. We are not responsible for typographical errors on website or catalog. We are not responsible for web-site system glitches. In the event a computer "glitch" occurs you will be notified by e-mail to offer you a choice to continue with sale modification or cancel.
You get LOW PRICES!
Even though we offer the unheard of service of "$3 drop shipping with no minimums" our prices are extremely competitive. Because we are the actual designer and direct importer, our prices are so low you'll wonder how we do it.
The fact is we do everything we can to support our merchants, whether they are web-based or brick and mortar. Our business model is super efficient. For example, you can order everything online. We also make it possible for you to send customers to our web site to preview our products ( www.ValuBride.com ) ... retail pricing is visible. By using this feature, it isn't necessary to stock our entire product line. We'll save you time and money by shipping the order directly to your customer! How easy is that?!
You get proven products that SELL...
We offer some of the most stylish, elegant and the best priced wedding accessories you've ever seen. And we know how to help you sell even more on the internet. Any questions? Call 1-800-790-4325. Or email: info@weddingfactorydirect.com Please visit the About Us page for our company information including our address.
We ship throughout the USA, Canada and Internationally:
We offer USPS and UPS Ground, 2 Day & 3 Day Service for USA shipments. We also offer USPS for international shipments to help reduce your international shipping costs.
We ship FAST!
Most non-personalized or dye orders are shipped out in 1-3 days. Please be advised that International orders may take up to 2-3 business days to process. You will be emailed an Automatic Shipment Notification when your order has been shipped. This email confirmation includes a link to the online tracking number and a copy of your invoice.
Shipping to International Customers:
International customers can grow with us! There is no minimum order required! Please contact us for more information at laurie@weddingfactorydirect.com All fees charged by Wedding Factory Direct are in US dollars.
Additional charges, such as customs duties and taxes, are separate from this transaction, not calculated during checkout, and not collected by Wedding Factory Direct or Elegance by Carbonneau Company. We are not in a position to assist with or give advice on these additional charges. Please consult your local customs office/broker for more details.
Shipping Charges:
The cost of shipping varies per order. Shipping costs are based on the number of items per order as well as the dollar value of your order. Shipping charges are calculated when you proceed to check out from your shopping cart. Other fees apply for international orders, please see our Shipping Information page for more details. International shipping charges may be different than what is calculated at the time of check out. You will be notified of any shipping cost changes.
Calculating Your Shipping Time:
The chart below will give you an estimate of the time in transit. Please be aware that the transit days are based on 5 working days and do not include Saturday, Sunday or Holidays.
For example: If your order was shipping on Wednesday and the chart indicates that it will take three days to arrive, then you would expect to receive your package on Monday. The "3 Days", does not include the day that the package ships. Therefore, Thursday, Friday and then Monday... would be considered the third day. Please be sure to keep this in consideration when choosing UPS Ground Shipping.
Upgraded Shipping Options Also Available:
We offer UPS Next Day Air AM, Next Day Air, Saturday Delivery, 2 Day Air, 3 Day Air and United States Post Office for International Orders.
Thank you for visiting Wedding Factory Direct - we hope we can contribute to your online success.
Wedding Factory Direct is a unique design and manufacturing wholesale bridal accessory company that is 100% dedicated to your businesses success. Check out the way we do business and see if these features can help your business.
We have NO MINIMUMS!
Yes, that’s right... No Minimum Order Required. Your customers can order just one of any of our Wedding Factory Direct products and we will ship it right out. That's why we offer "No Minimum Orders" on all our products.
Here is what we offer:
We can DROP SHIP to your US & International Customers. This is done "blind" so your customers know only your name and your contact information. Because we drop ship, you also never need to pre-order or stock inventory from Wedding Factory Direct! And better yet, our drop ship charge is only $3.00. This allows you to have more free time so you can concentrate on other aspects of growing your business! Please note, all fees charged by Wedding Factory Direct are in US dollars.
When drop shipping your order we use customized labels with YOUR company name. We use our return shipping address so we receive any customer returns, but the label shows that the package is from your company name, phone number & email address. If you like we can also send an email at the time of shipping to your customer confirming that YOUR COMPANY has shipped the item with the tracking number for the package. Read more about drop shipping to your customers on our Drop Ship Program page.
Return Policy:
Unfortunately, due to the fact that most of our products are intended for one time usage and to keep our prices very low, we cannot accept returns or exchanges on any merchandise. All sales are final. With no exceptions.
It is your responsibility to check all items Upon Receipt for defects, miss-mates, fabric, size & color. Dyed shoes and jewelry are not returnable, unless defective.
Returning Defective Items:
You must notify Wedding Factory Direct within 3 days of receipt of the Damaged or Defective Items for return authorization.
Items returned for exchange with authorization will be subject to a 20% restocking fee and all shipping charges.
Incorrect Orders Received:
If an item you ordered is received as the incorrect item do to an error on behalf of Wedding Factory Direct, we will either credit your account or send replacement with your next order. If upgraded shipping is required you will be responsible for the additional upgraded charges.
We do not upgrade shipping for replacements, we will ship ground and further upgrades in shipping is at your expense.
In the event an order is “Refused” the customer will be held responsible for all shipping charges incurred.
Shipping charges quoted are for ground shipping to the continental USA. If upgraded shipping is required or shipping outside the continental USA please call or e-mail for shipping quote.
PLEASE TAKE NOTE:
The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
Pricing Policy:
All prices are subject to change without notice. We are not responsible for typographical errors on website or catalog. We are not responsible for web-site system glitches. In the event a computer "glitch" occurs you will be notified by e-mail to offer you a choice to continue with sale modification or cancel.
You get LOW PRICES!
Even though we offer the unheard of service of "$3 drop shipping with no minimums" our prices are extremely competitive. Because we are the actual designer and direct importer, our prices are so low you'll wonder how we do it.
The fact is we do everything we can to support our merchants, whether they are web-based or brick and mortar. Our business model is super efficient. For example, you can order everything online. We also make it possible for you to send customers to our web site to preview our products ( www.ValuBride.com ) ... retail pricing is visible. By using this feature, it isn't necessary to stock our entire product line. We'll save you time and money by shipping the order directly to your customer! How easy is that?!
You get proven products that SELL...
We offer some of the most stylish, elegant and the best priced wedding accessories you've ever seen. And we know how to help you sell even more on the internet. Any questions? Call 1-800-790-4325. Or email: info@weddingfactorydirect.com Please visit the About Us page for our company information including our address.
We ship throughout the USA, Canada and Internationally:
We offer USPS and UPS Ground, 2 Day & 3 Day Service for USA shipments. We also offer USPS for international shipments to help reduce your international shipping costs.
We ship FAST!
Most non-personalized or dye orders are shipped out in 1-3 days. Please be advised that International orders may take up to 2-3 business days to process. You will be emailed an Automatic Shipment Notification when your order has been shipped. This email confirmation includes a link to the online tracking number and a copy of your invoice.
Shipping to International Customers:
International customers can grow with us! There is no minimum order required! Please contact us for more information at laurie@weddingfactorydirect.com All fees charged by Wedding Factory Direct are in US dollars.
Additional charges, such as customs duties and taxes, are separate from this transaction, not calculated during checkout, and not collected by Wedding Factory Direct or Elegance by Carbonneau Company. We are not in a position to assist with or give advice on these additional charges. Please consult your local customs office/broker for more details.
Shipping Charges:
The cost of shipping varies per order. Shipping costs are based on the number of items per order as well as the dollar value of your order. Shipping charges are calculated when you proceed to check out from your shopping cart. Other fees apply for international orders, please see our Shipping Information page for more details. International shipping charges may be different than what is calculated at the time of check out. You will be notified of any shipping cost changes.
Calculating Your Shipping Time:
The chart below will give you an estimate of the time in transit. Please be aware that the transit days are based on 5 working days and do not include Saturday, Sunday or Holidays.
For example: If your order was shipping on Wednesday and the chart indicates that it will take three days to arrive, then you would expect to receive your package on Monday. The "3 Days", does not include the day that the package ships. Therefore, Thursday, Friday and then Monday... would be considered the third day. Please be sure to keep this in consideration when choosing UPS Ground Shipping.
Upgraded Shipping Options Also Available:
We offer UPS Next Day Air AM, Next Day Air, Saturday Delivery, 2 Day Air, 3 Day Air and United States Post Office for International Orders.
Thank you for visiting Wedding Factory Direct - we hope we can contribute to your online success.
Wedding Factory Direct can not honor typographical errors in price.
If we find that there is an error, we will contact customer prior to processing order.
